Eternal Elegance Solitaire Earring

1. Eligibility for Exchange:
o We accept exchanges within 30 days of the original purchase date.
o To be eligible for an exchange, items must be unused, in the same
condition as received, and in their original packaging.
2. Return:
o We stand behind the quality of our products/services and want
you to be fully satisfied with your purchase. If for any reason you
 are not completely happy with your
order, you can return it within
14 days for a full refund, from the date product is delivered. No questions asked.
"Your satisfaction is our priority."
3. Exchange Process:
o If you would like to exchange an item, please contact our customer
service team at Sales@johngems.com with your order number and details of the item you wish to exchange.
o Once your exchange request is approved, we will provide you with
instructions for returning the item.
4. Return Shipping:
o Customers are responsible for the cost of return shipping unless the
item received is defective or damaged.
o We recommend using a trackable shipping service for returning items,
as we cannot guarantee that we will receive your returned item.
5. Exchange Processing Time:
o Once we receive your returned item, we will inspect it and process your exchange within 10-12 business days.
o If the exchanged item is of a higher value, you will be required to pay the price difference.
6. Refunds for Exchanges:
o If you're exchanging an item for one of equal value, no refund will be
issued.
7. Non-Exchangeable Items:
o Customized or personalized items are not eligible for exchange unless
they are defective or damaged upon arrival. 

1. Shipping Rates:
o We offer free standard shipping on all orders Above 10,000 GBP and Above.
o For international orders, shipping rates vary depending on the
destination and will be calculated at checkout.
2. Processing Time:
o Orders are typically processed and shipped within 15-30 business days,
excluding weekends and holidays.
3. Shipping Methods:
o We primarily use Royal Mail for domestic shipping.
o International orders are shipped via UPS International, DHL, Fed EX
other reputable carriers.
4. Delivery Time:
o Domestic orders usually arrive within 3-7 business days after shipment.
o International orders may take 7-10 business days to arrive, depending
on the destination and customs processing.
5. Tracking Information:
o Once your order is shipped, you will receive a tracking number via
email to track your package's delivery status.
6. Shipping Address:
o Please ensure that your shipping address is accurate and complete to
avoid any delays or mis deliveries. We are not responsible for packages
lost due to incorrect addresses provided by the customer.

1. Eligibility for Repair:
o We offer Life Time Free repair services for jewellery purchased from our company.
o Repairs are typically provided for damages caused by normal wear and
tear. Damages resulting from misuse, accident, or unauthorized repair
attempts may not be eligible for repair.
2. Repair Process:
o If your jewellery requires repair, please contact our customer service
team at sales@johngems.com with details of the issue and your order
number.
o Our team will guide you through the repair process, including shipping
instructions if necessary.
3. Repair Fees:
o Repair fees vary depending on the extent of the damage and the
materials involved.
o We will provide you with an estimate of the repair cost once we assess
your item.
4. Estimates:
o Upon receiving your item, we will evaluate the damage and provide
you with a repair estimate within 4-5 business days.
o If you approve the estimate, we will proceed with the repair. If you
choose not to proceed, we will return your item to you at no cost.
5. Repair Time:
o The repair time depends on the complexity of the repair and the
availability of materials.
o We will provide you with an estimated timeline for the completion of
the repair once it's underway.
6. Shipping for Repairs:
o Customers are responsible for the cost of shipping items to us for
repair.
o We recommend using a trackable shipping service and insuring your
package, as we cannot be responsible for items lost or damaged during
transit to our repair facility.
7. Warranty Repairs:
o Jewellery purchased from us comes with a warranty against defects in
materials and craftsmanship.
o If your item requires repair within the warranty period, we will repair it
free of charge, provided the damage is not due to misuse or
mishandling.
8. Maintenance Services:
o We offer complimentary cleaning and inspection services for jewellery
purchased from our company.

o Regular maintenance helps preserve the beauty and longevity of your
jewellery.
9. Custom Jewellery Repair:
o If you have a custom piece of jewellery that requires repair, please
contact us to discuss the repair options.
o Repair of custom jewellery may require additional time and materials.
10. Communication:
o We will keep you informed throughout the repair process, providing
updates on the status of your repair and any necessary approvals.
11. Return Shipping:
o We cover the cost of shipping repaired items back to you within the
United Kingdom.
o For international customers, return shipping fees may apply.
12. Customer Satisfaction:
o Our goal is your satisfaction. If you have any questions or concerns
about the repair process, please don't hesitate to contact us.