سياسة الخصوصية
PRIVACY POLICY
Last updated: 17 September 2026
INTRODUCTION
John Gems is operated by EURO MERCHANDISERS LTD (“John Gems”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit johngems.com, contact us, create an account, subscribe to marketing communications or purchase our products.
DATA CONTROLLER
For the purposes of applicable data-protection law, the data controller is:
EURO MERCHANDISERS LTD
Company Registration No.: 11979555
104 College Road
Vyman House
Harrow, Middlesex
United Kingdom
HA1 1BQ
Email: info@johngems.com
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Identity information, including your name and account details
• Contact information, including your email address, telephone number, billing address and delivery address
• Order and transaction information, including products purchased, order value, payment status, returns and correspondence
• Payment-related information processed through our authorised payment providers
• Technical information, including IP address, browser type, device information, operating system and website activity
• Marketing and communication preferences
• Customer-service communications, enquiries, reviews and feedback
• Information required for fraud prevention, security, legal compliance or identity verification where applicable
We do not normally receive or store complete payment-card details. Payment information is handled by authorised payment processors.
HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, create an account, contact us, request a return or subscribe to communications
• Automatically through cookies and similar technologies when you use our website
• From payment providers, delivery companies and other service providers involved in fulfilling your order
• From fraud-prevention, security and analytics providers where permitted by law
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process payments and fulfil, deliver and manage orders
• Create and administer customer accounts
• Communicate about orders, deliveries, returns, exchanges and refunds
• Respond to enquiries and provide customer service
• Personalise and improve our website, products and services
• Detect and prevent fraud, misuse, security threats and unlawful activity
• Maintain business, tax, accounting and transaction records
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law
• Measure website performance and understand how customers use our website
LAWFUL BASES FOR PROCESSING
Depending on the purpose, we process personal information on one or more of the following lawful bases:
• Contract: where processing is necessary to take steps at your request, process an order or perform our contract with you
• Legal obligation: where processing is required to comply with applicable law
• Legitimate interests: where necessary to operate and improve our business, provide customer service, prevent fraud, protect our website and understand business performance, provided those interests do not override your rights
• Consent: where you have given consent, including for certain marketing communications or optional cookies
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
MARKETING COMMUNICATIONS
Where permitted, we may send information about products, services and promotions.
You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting info@johngems.com.
Transactional communications concerning an order, payment, delivery, return, security issue or customer-service request are not marketing communications and may still be sent where necessary.
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate essential functions, remember preferences, analyse website performance and, where permitted, support advertising and marketing.
Where required by law, non-essential cookies will be used only after consent has been obtained. Cookie preferences can be managed through the cookie controls displayed on our website and through browser settings.
SHARING PERSONAL INFORMATION
We may share personal information where necessary with:
• Shopify and providers supporting our ecommerce website
• Payment processors, banks and fraud-prevention providers
• Delivery, courier, logistics and fulfilment providers
• Website hosting, IT, security, analytics and customer-support providers
• Marketing and communications providers where permitted
• Professional advisers, including accountants, auditors, insurers and legal advisers
• Government bodies, regulators, courts or law-enforcement authorities where required by law
• A purchaser, successor or adviser involved in a proposed sale, merger, restructuring or transfer of our business or assets
We do not sell personal information in the ordinary meaning of selling data for money.
Service providers may use personal information only as permitted under their agreements with us and applicable law.
INTERNATIONAL DATA TRANSFERS
Some service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps required by applicable law. These may include relying on an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.
You may contact info@johngems.com for further information about safeguards relevant to your personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling enquiries, resolving disputes and meeting legal, accounting, tax and regulatory obligations.
Retention periods depend on the nature of the information, the reason it was collected, legal requirements and the need to establish, exercise or defend legal claims.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
DATA SECURITY
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.
YOUR DATA-PROTECTION RIGHTS
Depending on applicable law and the circumstances, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing, including direct marketing
• Request transfer of eligible information to you or another organisation
• Withdraw consent where processing is based on consent
• Complain to a data-protection authority
These rights may be subject to legal conditions and exemptions.
RIGHT TO OBJECT
You have the right to object to processing based on legitimate interests in certain circumstances. You also have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, contact info@johngems.com. We may need to verify your identity before completing a request.
COMPLAINTS
Please contact us first if you have a privacy concern so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
If you live outside the United Kingdom, you may also have the right to contact the data-protection authority in your country or region.
CHILDREN’S PRIVACY
Our website and products are not directed at children, and we do not knowingly collect personal information from children without appropriate authorisation.
If you believe that a child has provided personal information to us, please contact info@johngems.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.
AUTOMATED DECISION-MAKING
We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on customers.
Fraud-prevention and payment providers may use automated systems to assess transactions. Their processing may be governed by their own privacy notices.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices, technology or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.
CONTACT US
For privacy questions or to exercise your data-protection rights, contact:
EURO MERCHANDISERS LTD
Email: info@johngems.com
Registered Office: 104 College Road, Vyman House, Harrow, Middlesex, United Kingdom, HA1 1BQ
Company Registration No.: 11979555
CONTACT US
For privacy questions or to exercise your data-protection rights, contact:
EURO MERCHANDISERS LTD
Email: info@johngems.com
Company Registration No.: 11979555
REGISTERED OFFICE
104 College Road
Vyman House
Harrow, Middlesex
United Kingdom
HA1 1BQ
LONDON PHYSICAL OFFICE
4 The Square
Stockley Park
Uxbridge
London
United Kingdom
UB11 1ET
Visits by prior appointment only.
DUBAI OFFICE
Suite 102 Saeed Bin Thani Building
Umm-Hurrair 1
Bur-Dubai 114287
United Arab Emirates
Email: Sales@johngems.com
Phone: +971 50 592 3017
Visits by appointment only.
