سياسة الشحن
Shipping Policy:
SHIPPING POLICY
SHIPPING RATES
We offer free standard shipping on orders over £10,000 GBP or $10,000 USD.
For orders below the applicable free-shipping threshold, shipping charges depend on the destination, order value, parcel weight and selected delivery method. The available options and applicable charges will be displayed at checkout.
ORDER PROCESSING
Orders are generally processed and prepared for dispatch within 15–30 business days, excluding weekends and public holidays.
Some bespoke, personalised, made-to-order or specially sourced jewellery may require additional production time. Where applicable, an estimated timescale will be communicated to the customer.
Processing time is separate from the delivery time stated below.
SHIPPING METHODS
UK orders may be shipped using Royal Mail or another reputable tracked delivery provider.
International orders may be shipped using DHL, FedEx or another reputable international carrier selected according to the destination and shipment requirements.
The carrier used for an order may vary depending on the destination, value, availability and security requirements.
ESTIMATED DELIVERY TIMES
After dispatch, UK orders usually arrive within 3–7 business days.
International orders usually arrive within 7–10 business days after dispatch. Delivery may take longer depending on the destination, customs clearance, local delivery conditions, public holidays or circumstances outside our control.
All delivery times are estimates and are not guaranteed unless expressly confirmed in writing.
TRACKING INFORMATION
When tracking is available, a tracking number or tracking link will be sent to the email address provided with the order after dispatch.
Tracking information may take some time to become active after the carrier receives the shipment.
CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs inspections, import duties, taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, the customer is responsible for any applicable import duties, taxes or customs charges. These charges are not controlled by us and are not included in the product price or shipping charge.
We are not responsible for delays caused by customs authorities or local import procedures.
DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address, including the correct postcode, apartment or unit number and contact telephone number where required.
Please contact us immediately if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
We are not responsible for delays, failed deliveries or losses resulting from an incorrect or incomplete address supplied by the customer. Additional costs arising from redelivery or address correction may be charged to the customer.
DELIVERY AND SIGNATURE
A signature may be required upon delivery, particularly for high-value orders. Customers are responsible for ensuring that someone is available to receive and sign for the shipment where required.
If delivery is unsuccessful, the carrier’s instructions should be followed to arrange redelivery or collection.
LOST, DELAYED OR DAMAGED SHIPMENTS
If your shipment appears to be delayed, lost or damaged in transit, please contact us promptly at info@johngems.com with your order number and tracking details.
Please inspect the parcel upon delivery. Where possible, report visible damage to the carrier and retain the original packaging for investigation.
CONTACT
For shipping or delivery enquiries, contact:
Email: info@johngems.com
Legal seller: EURO MERCHANDISERS LTD
Company Registration No.: 11979555
Registered Office: 104 College Road, Vyman House, Harrow, Middlesex, United Kingdom, HA1 1BQ
